More information on our programmes and services

  1. Request your printed copy of the Programmes 2010/11 guide here
  2. View our digital programmes brochure here

Professions

Customer Services

At the sharp end of the public sector it's vital to understand, deal and deliver a customer's requirements.

There's always scope to improve and manage how customers are dealt with. We can equip you with the ability to deliver satisfaction.

Customer Service events are an important aspect of the National School's portfolio.

The events include Charter Mark awareness as well as events for senior manager programmes (CSE1-4) and the popular Front-line Customer Service.

  • Customer Services


    • Diversity

    Today's society is increasingly diverse. The challenge is for all public and private sector organisations to understand their staff and the people they serve. It is vital to value a staffs' differences and similarities. The National School of Government has linked diversity to the widely accepted Business Excellence Model (EFQM). Through the Diversity Excellence Model™ (DEM) we work with organisations to measure their strengths of diversity management and to identify areas for improvement.

  • Diversity


    • Fast Stream

    Every year there are 500 applications for each Fast Stream place, joining this scheme is an achievement in itself. Our modular programme of events and activities enables you to attain the know-how to successfully progress in your Civil Service career. Mapped against the Professional Skills for Government framework we can offer you more than training modules. We have brought together a number of elements to advance your profession including informal advice, e-learner support systems, and interchange outside the civil service.

  • Fast Stream


    • HR

    "Delivery ultimately depends on capable, enabled, and engaged people." explains Jean Meyrick HR Training Director, the National School of Government. Change amongst HR practices is rapidly evolving within the Civil Service to meet the strategic needs of the organisation. Taking a wider perspective and recognising that delivery is determined on an effective workforce The National School of Government can offer you academic and practical programmes.

  • Human Resources Programmes


    • Legal

    Our training and development programmes are designed for lawyers in government. Working closely with the Government Legal Service (GLS) programmes are cultivated and delivered with GLS support and advice. Regular training programmes are run in London and Sunningdale. Our legal team also support training events arranged by various GLS steering groups along with specifically customised, on-site training.

    Marketing

    Marketing is about stakeholder engagement, cross-cutting communications and creating a culture that links policy to delivery in order to meet the needs of customers and citizens. It involves listening - giving people a voice; innovating new services - that give people choice; and communicating at every stage from strategy to point of delivery.

  • Marketing


    • Management

    The National School of Government offers you the opportunity to expand your management development and skills through a broad range of programmes which will widen your business understanding and hone your people skills. Here you will find details on our range of programmes for Managers - everything from Influencing and Persuasion Skills to Negotiation to Finance for non-financial Managers.


    Operations

    The day to day business of getting things done in the most effective way is the foundation to an organisations success. In order to deliver government policy, staff at all a levels need the best operational skills.

    The cement within the brick work is provided with National School of Government programmes of essential skills, qualification and continuing professional development training.

  • Audit
  • Facilities Management
  • Health and Safety
  • Programme Management
  • Project Management


    • Research and Analysis

    The Government Social Research Unit (GSRU) runs a number of professional development courses in Policy Analysis and Evaluation.

    These courses have a high academic content and are specifically designed for researchers and other analysts working within government, and policy makers who work closely with researchers. They are designed to provide students with an understanding of the major quantitative and qualitative research skills relevant to designing, analysing and evaluating government policy.

  • Policy Analysis and Evaluation courses at GSRU


    • Strategy

    For those at the sharp end of designing and delivering policy our 'Strategy' course is designed to meet your needs. To know exactly where you are, what you're doing and how you're going about it is put in perspective with this three-day course. Participants will be able to take on board the most effective techniques for implementing the goals of government.

  • Strategic Management