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A report from the European Commission (The role for e-government for Europe's future) published on 29 September 2003, identifies 18 actions to increase the development of e-government across member states. The report cites e-government as the means for achieving a world class online public administration but member states must outline their political commitment to e-government if they want to increase the take up of electronic services. The report acknowledges that governments face organisational, financial and social resistance in achieving these aims.
The full report (PDF - 214kb) can be viewed on the European Commission website.