Policy Hub
The House of Commons Public Accounts Committee published a report on 13 December which assessed the progress of Departments in introducing e-services (Progress in achieving Government on the Web).
The report expressed the view that 'websites need to be designed around specific services that cut across organisational boundaries so people can access all the information they need on services such as transport, housing and education from a single source'.
The report also identified a reluctance on the part of users to engage with on-line services and concluded that 'people are more likely to use online services if they are easier and more cost effective to use, more accessible and more convenient'.
The full report can be viewed on the Parliament website