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Increased resources to improve public services

On 28 January 2004, the National Audit Office NAO published a report (Increased resources to improve public services: a progress report on departments' preparations HC 234 2003-2004), which identifies five generic risks which government departments need to consider in using their resources, if the extra £61 billion spent on improving public services over the next three years is to have its full impact.

The risks are:

Complexity of the delivery chain

Capacity of delivery organisations

Targeting Resources

Risk Management

Monitoring and Evaluating Performance

The report can be viewed in full on the NAO website.