Performance Improvement & Making Savings

In these challenging times you will be looking to deliver against increasingly tough targets, reviewing your processes and performance measures, and creating efficiency savings to work within tighter budgets.

If you are a manager you will be looking for a skilled and reliable consultant who understands the public sector and can get to grips with the key issues fast. If you are an internal consultant then you will need a trusted and pragmatic partner who will leave behind enduring skills to help you become ever-more self sufficient. Either way, we will work with you collaboratively to help you achieve your desired outcomes.

Our experienced performance improvement consultants have a real depth of expertise - when you teach the Institute of Business Consulting qualifications you have to. They also have the insight and judgment that only comes from working on these issues in the real world.

Some of the challenges and specialist areas they work in include:

• Creating Balanced Scorecards
• Benchmarking Processes and Metrics
• Formulating Key Performance Measures
• Supporting you through process improvements, including LEAN
• Developing improved Knowledge Management procedures
• Delivering VFM and efficiency reviews

Case Studies:

Developing and Implementing the Balanced Scorecard
We have worked with a number of clients including the National Environmental Research Council and ACAS in a consultancy context to assist them with development of a strategic approach to organisational performance management based on use of the Balanced Scorecard. This has consisted of assisting them with initial understanding of the principles and uses of the Scorecard including the often overlooked issues involving implementation. This has been followed up with briefing the SMT and other key stakeholders, helping the organisation develop a set of high level business objectives linked to their strategy and subsequent development of detailed performance indicators and targets that help the organisation to focus on what is really important in terms of measuring success. The focus throughout these interventions has been to work with the client to ensure that the Scorecard is developed and tailored to meet the organisation's needs rather than simply adopting the 'standard' scorecard as developed by Kaplan and Norton.

We have helped a number of clients engaged with reviews where issues of need, organisation, numbers and grading have been involved to improve organisational effectiveness and performance. These interventions have included helping with the detailed analysis and evaluation of posts using the JEGS2000 methodology to ensure jobs are correctly graded, assisting with the development of job roles and job descriptions and finally with the development of a suitable methodology and plan for the conduct of sensitive organisational reviews of this type.

"Improving organisational performance by improving the way people work".

For further information and to discuss your requirements in more detail and without obligation, please contact:

Graham Parkes: graham.parkes@nationalschool.gsi.gov.uk 07718 031494; or Terry Mills: terry.mills@nationalschool.gsi.gov.uk 07718 031528.

Biogs:

See also our wider OD consultancy services

Or for personal development, or that of your team, please refer to our consultancy skills and performance improvement training programmes - ranging from short, intensive courses to full professional qualifications - and, in particular, how we can save you money as well as precisely meeting your needs by bringing tailored programmes to you.